FAQ

FAQ2023-10-23T17:56:44+00:00
  • hostetler askew

Getting To Know Us

Who Are We?

At Hostetler & Askew Door, we’re a trusted name in Michiana, with over 40 years specializing in residential and commercial garage door services. We pride ourselves on our local roots, skilled technicians, and partnerships with top garage door brands. Our commitment? Prompt service, no-surprise free estimates, and ensuring the best for our Northern Indiana community.

Where Can I Find Your Office?

We are located at:
2331 Eisenhower Drive North
Goshen, IN 46526

Our office hours are:

  • Monday to Thursday: 7.30 am – 5.00 pm
  • Friday: 7.30 am – 4.00 pm

You can reach out to us at 574.444.9700.

Do You Provide Free Quotes For Your Services?

Absolutely! We believe in transparency and offer accurate quotes with no surprises. Whether you’re interested in a new installation or repair, you can Get A Free Quote from us. We review all submissions during our business hours, ensuring you get a prompt response.

 

Our Services

How Promptly Can You Attend To My Garage Door Emergency?

Our team is always ready. We can typically respond on the same day, often within a few hours, even during nights, weekends, and holidays. Rest assured, your calls are answered 24/7.

Do You Offer Consultations?

Yes! New door consultations and estimates are entirely FREE. If you require a repair for an existing door, we have a nominal labor fee for the service visit, which is waived if you decide to proceed with our services.

Can You Provide Service On The Day Of My Call?

Yes, we offer same-day emergency repair service, including weekends, nights, and holidays. Just reach out to us, and we’ll be there to assist you.

 

Our Team

What Assures Me Of The Quality Of Your Technicians?

Our IDEA Certified technicians are not only skilled but also licensed, bonded, and insured. Moreover, before joining our team, all employees undergo two separate background checks and drug screenings. We ensure that only the best of the best serve you.

Products & Equipment

What Type Of Garage Doors And Openers Do You Offer?

Our American-made doors stand out for their top-tier quality, offering enhanced security, insulation, and cutting-edge technology. We collaborate with you to choose from numerous designs, styles, and over 500 color options, crafting your dream door. Popular makes and models include: Clopay, Wayne Dalton, Amarr, Overhead Door, Raynor, Chamberlain, LiftMaster, Genie, C.H.I. Overhead Doors, and Haas Door.

 

Repairs & Maintenance

What Is The Typical Duration For A Garage Door Repair?

The repair time varies based on your specific needs. Our technicians can give a free on-site assessment to provide an accurate estimate.

What Kinds Of Repairs Can You Handle?

Our adept technicians can diagnose and address a multitude of problems, from faulty springs, panels, openers, sensors to worn-out seals.

 

Costs & Financing

How Is The Pricing For Repairs And Installations Determined?

The costs differ based on individual requirements. However, for repair-related service visits, we charge a labor fee, which is waived if you opt for our repair services. New installations or replacements have their pricing, and we always aim to offer a solution that fits your budget.

Do You Offer Any Special Discounts?

Certainly! We have special discounts for military personnel and senior citizens. Please inform our technician to avail of these offers.

What About The Warranty On Your Services?

We stand by our services, offering guarantees on select products. The length of the warranty varies depending on the chosen service, assuring you of our quality and commitment.

How To Reach Us?

We value your feedback and queries. If you have any questions about our offerings, fill out our contact form. We’re always here to help, ensuring that all your garage door needs are met with professionalism and expertise.